Grievance Redressal Policy
Effective Date: [DD/MM/YYYY] | Version: 1.0
Users may submit grievances about products, seller conduct, payments, delivery, returns, privacy, account issues, support issues or policy concerns through support ticket, in-app grievance or official email when configured.
The process may include complaint receipt, acknowledgement, review, evidence request, seller/customer response, resolution and closure. Users may request escalation if unresolved.
Grievance Officer Name: [TO BE FILLED]
Email: [TO BE FILLED]
Phone: [TO BE FILLED]
Working Hours: [TO BE FILLED]